Question from a reader:
I recently ordered a product from a site called floovva, which I saw advertised on YouTube: “2025 New Model | 4WAY Sitting Fan [Light + Mobile Battery Function] offering a 14-day free trial and a 20-year warranty.” I resolved that issue in a previous question, but I’m worried about the possibility of my personal information entered on
that site being misused. The site has a login button that doesn’t respond, so I haven’t entered a password, and since I ordered with cash on delivery, I haven’t entered any credit card information either. I was using a Gmail address, but I have deleted that account. There are opinions that Chinese online shopping scam sites are often run for monetary purposes, and that the misuse of personal information is not very common, but what is the reality? Is our personal information disposable? Also, when new scam sites are created, is it really possible for my personal information to be used without my consent, leading to claims for damages? Honestly, I regret falling for such a scam site. I would appreciate advice from those with experience or experts.

Risks of Online Shopping Scam Sites and Personal Information: A Legal Perspective

Recently, while online shopping has become widespread and convenient, the number of scam sites has also increased. I too have found myself on a somewhat suspicious site when trying to buy a product that a friend recommended as “really good.” Looking back, I realize I may have lacked composure at that time. Reading your question reminded me of my own experience, and I hope to be of some help.

Handling Personal Information

First, it’s important to consider what information you entered. You mentioned entering your email address, but since you haven’t entered a password or credit card information, the risk is somewhat mitigated. However, the misuse of personal information doesn’t end there. In particular, email addresses can be used for phishing and other spam attacks. I know someone who, after entering information on a similar shopping site, experienced an increase in spam emails. He thought, “This is definitely suspicious,” and quickly changed his address. Deleting a Gmail account, as you did, is one way to handle it, but being cautious beforehand is crucial.

The Reality of Chinese Online Shopping Scam Sites

As you mentioned, Chinese online shopping scam sites are indeed often run for monetary gain. While it is generally thought that the misuse of personal information is less common, the risk is not zero. There is a possibility that Japanese personal information could be used. For instance, if another scam site uses your information to sell new products, your name or email address could be utilized. I personally question the treatment of personal information as “disposable.” Companies should treat user information with care, and the law guarantees that. However, most scam sites tend to ignore those laws.

Possibility of Claims for Damages

Next, let’s consider your concern about being “claimed for damages.” Basically, if you fall victim to a scam, the likelihood of your personal information being used on another site leading to claims for damages is low. However, it is possible that misused information could bring you some form of disadvantage. For example, if your name or address is used to sell counterfeit products, it is conceivable that complaints could arise from consumers. However, even in that case, as long as you are not involved with the scam site, you are unlikely to face legal responsibility. What matters is not what you did, but what you did not do.

Advice from Experience

I recommend gathering information about the scam site as soon as possible and consulting the police or consumer centers if necessary. I once encountered trouble with an online shopping site, and I felt it was the right decision to act quickly. Especially in Japan, there are well-established laws to protect consumers, so you can receive support. Additionally, when shopping online, it is essential to check the store’s reputation and reviews. Instead of rushing to make a purchase, it is important to gather information carefully and consider the risks. Consulting friends or family is also a good idea. Hearing someone else’s opinion might help you regain your composure.

In Conclusion

Falling for an online shopping scam can happen to anyone. Especially when there are attractive ads or products, it is natural to be tempted. However, a little composure and information gathering can help protect you. The most important thing is to avoid making the same mistake in the future. Like me, you can learn from experience, and next time you will be able to make a wiser choice. I support your journey of learning from experience and moving forward. Don’t blame yourself; think positively. I will also provide support from legal and psychological perspectives, so feel free to consult me anytime if you need assistance.