Question from a reader:
Recently, I’ve been receiving many calls at home from a company named “Nihon Nenkin Kiko,” and today I also received a call from “Sagawakyubin.” Is it illegal for them to use such names? The system involves an automated voice that connects you to a person when you press a button, but I previously contacted about “Nihon Nenkin
Kiko” and was told it was illegal. Can you tell me whom I should contact regarding “Sagawakyubin”?

Recent Telemarketing Calls and Their Legal Aspects

Recently, I’ve heard that many people are frequently receiving calls at home from names like “Nihon Nenkin Kiko” and “Sagawakyubin.” It’s likely that many people have questions about these types of calls. So, let’s consider whether these calls are illegal and how to deal with them from a legal perspective.

Legal Framework of Telemarketing

First, let’s explain the laws regarding telemarketing. Although telemarketing can be broadly defined, the applicable laws differ based on the content and method used. The most important law in this context is the Act on Specified Commercial Transactions. This law establishes regulations for door-to-door sales and telemarketing, aimed at consumer protection. Basically, businesses engaging in telemarketing are obligated to clearly state their company name and product name to the recipient in advance. Additionally, if the recipient communicates that they do not wish to make a purchase, there is a rule that prohibits further solicitation. Violating these rules can result in penalties for the business.

The Reality of “Nihon Nenkin Kiko”

Now, regarding “Nihon Nenkin Kiko,” there have been past cases where its existence and activities have been deemed illegal. This is often due to the use of misleading solicitation methods that confuse consumers. Specifically, they may pose as providers of pension-related information while actually trying to sell expensive products. Such actions are likely to violate the Act on Specified Commercial Transactions. I have also received consultations about these telemarketing calls through my part-time job at a judicial scrivener’s office. One client, after receiving a call, became anxious and came to me for advice. They were worried about being involved in some kind of scam, but by providing legal advice, I was able to help them feel a bit more at ease.

Concerns Regarding “Sagawakyubin”

Next, regarding “Sagawakyubin,” caution is also necessary. Depending on the content of the call, there may be illegal solicitation activities taking place. Specifically, if the call is made with the intent to induce the purchase of products or services, and the content is misleading to consumers, it could violate the law. The name “Sagawakyubin” sounds like a delivery service, but the recipient of the call may often find it difficult to determine what they are actually trying to offer. Let’s consider where to contact for verification.

Reporting and Response Methods

For “Nihon Nenkin Kiko,” it would be advisable to contact the Consumer Affairs Agency or the consumer affairs centers in each prefecture. They can provide appropriate responses to such illegal solicitations. If you felt uncomfortable during a call, I highly recommend consulting with them. Similarly, for “Sagawakyubin,” it would be good to consult with the consumer affairs center as well. Keeping detailed notes of the call and explaining what kind of solicitation occurred can lead to more specific advice. Particularly, there’s no need to worry that you did something wrong. They should understand that the recipient of the solicitation is the victim.

Mindset and Future Measures

In addition to the legal aspects, I believe a psychological approach is also important. The anxiety and stress caused by telemarketing can surprisingly affect one’s mental state. This is especially true for the elderly or those living alone, as the direct nature of phone calls can amplify feelings of unease. I personally study the legal aspects of the entertainment industry, and similar issues can be observed there as well. For example, illegal solicitations related to the film and music industries are not uncommon. I feel that psychological care is just as important as legal measures in addressing these issues. Finally, it’s crucial to remain calm when dealing with telemarketing calls. If you receive a suspicious solicitation, instead of reacting immediately, take a moment to pause and verify. Recording the call or taking notes can also be effective. By understanding your rights as a consumer and responding appropriately, you can protect yourself.

Conclusion

This time, I have examined the telemarketing calls from “Nihon Nenkin Kiko” and “Sagawakyubin” from a legal perspective. I hope you understand that strict regulations are in place for telemarketing under the Act on Specified Commercial Transactions. If you encounter such solicitations, I recommend that you do not hesitate to consult with specialized organizations. From a psychological perspective, it is also important to deepen your understanding of the stress and anxiety these calls can cause and to maintain a calm approach. Moving forward, I hope to gather information and respond effectively to protect myself and those around me.