Question from a reader:
I have a question about NTT Docomo Business Inc. I heard that the company name was changed on July 1, but the withdrawal name was listed as “Docomo Business Go.” What is the official withdrawal name? Also, the direct debit statement and receipt were sent under the name of NTT Communications, and there was no mention of
a change in the withdrawal name. The amount is correct, so I believe it is a withdrawal from NTT Docomo Business Inc., but I might have missed the notification regarding the change in the withdrawal name. I would appreciate your help in clarifying this.

Considerations Regarding the Withdrawal Name of NTT Docomo Business Inc.

Hello! Today, I will answer the questions you have sent in. Recently, there has been a change in the company name of NTT Docomo Business Inc., and there are concerns regarding the withdrawal name being “Docomo Business Go.” I believe many people share this kind of question. I can relate, as I have also looked at my bank withdrawals and thought, “Whose name is this?”

The Importance of the Withdrawal Name

First of all, knowing what the withdrawal name is very important. Especially when using corporate services, if the withdrawal name is different, there is a need to consider the risks of fraud or incorrect billing. A friend of mine once realized that they were being charged under an unfamiliar name and was quite alarmed. In the end, they confirmed that it was a legitimate business partner, but many people likely feel uneasy about such situations.

About NTT Docomo Business Inc.

Now, let’s review a bit about NTT Docomo Business Inc. The fact that the company name was changed on July 1, 2023, suggests that there may have been some changes in the business model or service offerings. As far as I know, NTT Docomo provides a variety of communication services, including many for corporate clients. Therefore, even if there has been a change in the business name, it may not directly impact the services provided.

Regarding the Withdrawal Name “Docomo Business Go”

Regarding the name “Docomo Business Go” mentioned by the questioner, this could be an abbreviation for NTT Docomo Business Inc. or related to a specific service. Legally, the withdrawal name should be based on an agreement with the contract holder, and if there has been an official change, a notification should be provided.

However, it is not uncommon for withdrawal names to remain unchanged following recent corporate mergers or name changes. In fact, I have experienced situations where the name of a service I used was changed, but the withdrawal continued under the old name. At that time, there was no formal explanation from the company, which left me feeling a bit uneasy.

Regarding Receipts Under the Name of NTT Communications

Next, regarding the direct debit statement and receipt sent under the name of NTT Communications, I was a bit surprised by this. Since NTT Docomo Business Inc. has retained some connection with NTT Communications after the name change, it is likely that the name is still being used. This is a structure often seen in large Japanese corporations.

For example, when one company acquires another, it is difficult to immediately change all names and business partners. This can lead to confusion for consumers. I have faced similar situations in the past. Ultimately, I contacted customer service to resolve the issue, but I remember the anxiety and waiting time involved.

Could You Have Missed a Notification About the Withdrawal Name?

It is also possible that you may have missed a notification regarding the change in the withdrawal name. Notifications from companies can sometimes get buried, so it is essential to be cautious. Important notifications may be included in emails or postal mail. I have had experiences where important emails ended up in my spam folder.

It is natural to feel worried in such situations, so consider reaching out to customer service for confirmation. Speaking directly with someone can often clarify your doubts. Additionally, companies should respond sincerely to consumer inquiries.

In Conclusion

I have discussed the withdrawal name from several perspectives, but ultimately, it is essential to communicate to alleviate your concerns. I also make it a point to inquire whenever I have any uncertainties. This is part of the experience I have gained in the entertainment industry. Let’s resolve any questions promptly so that you can enjoy the services comfortably.

If you have any other questions, please feel free to let me know. I would be happy to help ease your concerns in any way I can.