Question from a reader:
I would like to cancel my dental treatment at the clinic and would like to know about refunds. Last year, I went for my first visit to a dental clinic that was open during the Obon holiday because I had a toothache after hitting my jaw hard. At that time, I was told to change all my
silver fillings to ceramic, and I hurriedly signed a contract. I was told that I had to decide by the end of the day, and that cancellations or refunds would not be accepted later, which made me a bit anxious, but in the end, I paid a lump sum of 400,000 yen for five teeth. However, recently I noticed that one of those teeth is loose and may need to be extracted. I would like to request a refund for just this tooth, but how should I go about asking for it? In fact, that tooth has been loose since last year. I think it’s unfortunate that I chose a terrible dental clinic, but at the very least, I want to avoid unnecessary treatment.
About Contracts and Refund Issues in Dental Treatment
Cancelling treatment at a dental clinic and the issue of refunds is a very delicate topic for patients. Especially when strict conditions are set at the time of contracting, it is not uncommon to feel regret or anxiety. To resolve this issue, it is important to first understand the contract details well and take an effective approach.
Confirming the Contract Details and Their Importance
As you mentioned, if you were told during your first visit that “you must decide by the end of the day,” you may not have been able to give it sufficient consideration due to that pressure. Entering into a contract under such circumstances is very risky. The contract should have clauses regarding cancellations and refunds, so let’s first recheck those details. It is necessary to confirm specifically under what circumstances refunds are possible or impossible.
Communication with the Clinic
Once you understand the contract details, the next important step is communication with the dental clinic. In your case, it would be appropriate to inform them about the loose tooth and ask them to consider a refund or a review of the treatment based on that situation. Specifically, an approach that covers the following points would be effective. 1. Dialogue with the doctor: First, consult directly with the doctor and explain in detail the condition of the loose tooth and the history of the issue. By conveying that there has been a problem since last year, the clinic is more likely to take your concerns seriously. 2. Written request: It is important to formally express your desire for a refund in writing, not just verbally. This will leave a record and may be useful for future negotiations. 3. Proof of treatment: Taking photos of the condition of the loose tooth or obtaining a diagnosis from another dental clinic will strengthen your claim.
The Economics and Business Structure of the Dental Industry
Japanese dental care operates under a universal health insurance system, but from the perspective of patients like us, this structure can sometimes feel inefficient. Dentists tend to perform expensive treatments due to their reliance on technology and equipment. This can lead to patients receiving unnecessary treatments.
International Comparisons
For example, in the American dental care system, many treatments are not covered by insurance, and patients typically pay directly out of pocket. This tends to make patients more cautious about treatments. In contrast, in Japan, due to the prevalence of insurance coverage, it is easier to receive expensive treatments without much effort. This difference affects the position of patients and the overall trustworthiness of the industry.
Future Prospects for the Industry
The dental care industry is expected to continue advancing with technological innovations. In particular, as digitalization progresses, interactions with patients will change. If systems that allow patients to easily consult with doctors using smartphones become widespread, transparency will increase, and patients’ rights are likely to be better protected.
Action Plan as a Patient
To fulfill your request, I recommend following these steps: 1. Review the contract: First, read through the contract you signed and check the refund policy. 2. Initial consultation with the doctor: Inform the doctor about the condition of the loose tooth and ask what treatment is necessary and whether a refund is possible. 3. Formal written request: After your conversation with the doctor, submit a formal written request for a refund. Be sure to clearly convey your specific reasons. 4. Seek a second opinion from another dental clinic: Getting a diagnosis from a different dental clinic and hearing their opinion will further strengthen your claim. 5. Consult the consumer center: If the clinic does not provide a satisfactory response, consider consulting the consumer center.
Summary and Future Outlook
Ultimately, your health and satisfaction are the most important. Communicating with the dental clinic and clearly expressing your opinions and requests is the first step to receiving reliable medical services. While it may be difficult for the entire industry to change, let’s believe that small changes can occur as individual voices come together. Through your experience, you may provide valuable information to other patients. Please do share any future developments as well. Wishing you health and good fortune!
