Reader’s Question:
I completed the renewal process for my rental property, but I still haven’t received a copy of the renewal contract. I transferred the renewal fee in mid-May and have been continuing to pay the new rent every month, but even after two months, I haven’t received any communication. Last week, when I called the real estate agency, I was
told that the person in charge was unavailable and that I would receive a call back, but three days have passed without any contact. After that, I also reached out through the inquiry form, but I only received an automated reply and no further response. When I called again, I was told the person in charge was unavailable once more and that I would get a call back, but ultimately, I did not receive any contact. I can’t believe this kind of response. I am feeling anxious about not having a copy of the contract and want to ensure that the process is completed properly. For the future, I would like to report this kind of dishonest behavior, but could you please let me know where I should contact? The real estate agency is a member of the “National Rental Property Management Association” and has a real estate license appointed by the governor. Thank you very much.

Concerns and Solutions Regarding the Renewal Process for Rental Properties

The renewal process for rental properties is one of the important events in life. As everyone wants to secure a place to live with peace of mind, it is not uncommon to face troubles such as not receiving a copy of the contract. Especially when you have transferred the renewal fee and are continuing to pay the new rent, the lack of communication from the real estate company can be a source of anxiety and stress. In this article, we will explore how to address such situations from a legal perspective.

The Importance of Communication with the Real Estate Company

First, communication between the landlord and tenant in a rental agreement is extremely important. Not receiving a copy of the contract after the renewal process has been completed suggests that some procedure may be stalled. In particular, the contract is an important piece of evidence for the rental agreement, and not having a copy can be a legal concern. I have also experienced difficulties in communication with a real estate company during a rental renewal. The process did not go smoothly, and after making several calls, I finally managed to speak with the person in charge. However, I remember feeling some anxiety about the attitude of that person. In the end, it took more time than necessary to complete the process, which left me mentally exhausted.

Before Considering Legal Action

Now, if you are facing a situation like yours, I recommend that you remain calm and contact the real estate company again. When making a phone call, it would be good to keep the following points in mind. 1. Keep Records: Document all your interactions. It is important to note the date and time of the calls, the name of the person you spoke with, and the content of the conversation. This will serve as evidence if any issues arise. 2. Written Communication: In addition to phone calls, also reach out via email or written communication. Clearly state that you have not received a copy of the renewal contract and that you have not heard back from the real estate company, and set a specific deadline for a response. 3. Remain Calm: You may feel anxious or angry, but it is important to speak calmly. The other party is human too, and a rational approach often leads to problem resolution.

Options for Reporting and How to Do It

If you still do not receive a response from the real estate company, considering reporting them is one option. There are industry organizations and regulatory authorities in the real estate sector, so you can report to the appropriate channels. The “National Rental Property Management Association” you mentioned is an organization aimed at ensuring proper management of rental properties. Reporting to them may help improve the company’s response. You can check the contact information and procedures for reporting on the association’s official website. Additionally, the prefectural real estate transaction associations also accept complaints and consultations regarding real estate agents. By contacting such organizations, you can receive advice on how your issue may be handled legally.

The Psychological Aspect

Such troubles can have a significant psychological impact. It is natural to feel stress over not having a copy of the contract and experiencing dishonest behavior from the person in charge. Psychologically, “uncertainty” can be a strong source of stress in such situations. I myself sometimes find my mind racing when something important remains unresolved. Anxiety can sometimes balloon excessively, so it is necessary to consciously strive to maintain calm. Sometimes, consulting with a trusted friend or family member can also be a good way to alleviate mental burdens.

Conclusion

Not receiving a copy of the contract during the rental renewal process is a highly stressful situation. However, by acting calmly and keeping necessary records, the likelihood of resolving the issue increases. It is also important to appropriately report any dishonest behavior from the real estate agent. To overcome an anxious situation, it is crucial to assert your rights calmly and proceed with the necessary procedures. If resolution proves elusive, consulting a professional is also an option. I hope your issue is resolved quickly and that you can live with peace of mind.