The Impact of Apologies on Public Perception: Why Sincere Apologies Matter More Than Excuses
Question from a reader:
It seems that people who have had an affair and held a press conference to apologize are relatively less criticized by the media. Conversely, when someone makes excuses or responds half-heartedly, it often leads to a much bigger backlash. Even though the act of infidelity itself remains unchanged, does the way one handles the situation matter? Or