Effective Communication Strategies and Guidelines for Users in B-Type Business Facilities

Effective Communication Strategies and Guidelines for Users in B-Type Business Facilities

Question from a reader:
In a Type B business office, is it inappropriate for staff to strictly admonish users when they do not follow instructions?

Introduction

Communication with users in a Type B business office often requires significant psychological consideration. This question pertains to how to respond when users do not comply with instructions, and it is essential to deeply reflect on