Navigating Consumer Rights and Building Trust: Effective Communication Strategies for Independent Shoe Retailers
Posted inJapanese Laws

Navigating Consumer Rights and Building Trust: Effective Communication Strategies for Independent Shoe Retailers

Question from a reader:
I have been experiencing issues with my feet and have been purchasing shoes from a privately-owned shoe store. This summer, I thought about buying sandals and inquired about them. The store owner unilaterally suggested sandals and told me that once I ordered them, I couldn’t cancel. Since one pair is quite expensive, I explained that it would

Comprehensive Guide to the Benefits and Risks of Changing Your Local Gas Contract
Posted inJapanese Laws

Comprehensive Guide to the Benefits and Risks of Changing Your Local Gas Contract

Question from a reader:
The local gas company visited and suggested changing my propane contract. I am currently under contract with Saisan, but the visiting company offered a basic fee of 1980 yen (tax included) and 407 yen (tax included) for 10㎥. This is clearly much cheaper than Saisan, but my husband is refusing to change. I looked into whether there

Effective Strategies for Handling Conflicts in Restaurants and Key Legal Risk Management Tips
Posted inJapanese Laws

Effective Strategies for Handling Conflicts in Restaurants and Key Legal Risk Management Tips

Question from a reader:
I work in a restaurant, and I’m struggling with how to handle a situation if customers start fighting each other. Specifically, should I call the police, immediately process their bill and send them home, or is it correct to pretend I didn’t see anything? Which is the right answer? If there are other options, I would like

Resolving Car Parts Purchase Issues: A Comprehensive Guide to Claiming Transportation Costs and Cancellation Options
Posted inJapanese Laws

Resolving Car Parts Purchase Issues: A Comprehensive Guide to Claiming Transportation Costs and Cancellation Options

Question from a reader:
I bought car parts from a retail store and had them installed, but afterwards, the car was not performing well, so I had them replaced. However, even after getting the new parts, I was told that the car was still not functioning properly. I was told that the part replacement would be quick, yet I ended up

Impact of Capcom's Customer Harassment Measures on Businesses and Future Outlook
Posted inJapanese Laws

Impact of Capcom’s Customer Harassment Measures on Businesses and Future Outlook

Question from a reader:
I heard that Capcom has announced a policy regarding customer harassment. They stated that they would take legal action against malicious acts, but is there a possibility that other game manufacturers and companies will respond similarly? I’m worried.

Considering the Impact of Capcom’s Customer Harassment Measures and Future Corporate Movements

Recently, Capcom announced a policy regarding customer harassment,

Understanding Kasuhara: Legal Risks and Troubles in the Restaurant Industry
Posted inJapanese Laws

Understanding Kasuhara: Legal Risks and Troubles in the Restaurant Industry

Question from a reader:
In restaurants and convenience stores, there are times when customers yell, “I can’t understand what you’re saying, this is unpleasant, you’re fired!! Bring the manager!!” Is this considered customer harassment? I’m also curious if this can lead to police involvement.

Customer Harassment and Troubles in Restaurants: A Legal Perspective

Recently, I’ve been hearing more about the increase

Essential Guide to Resolving Online Shopping Issues and Understanding Consumer Rights
Posted inJapanese Laws

Essential Guide to Resolving Online Shopping Issues and Understanding Consumer Rights

Question from a reader:
I shopped on YAHOO Shopping, but I’m worried that I’m going to be charged fees that weren’t mentioned on the store page. When I placed my order, it said “shipped in 3-4 days,” so I felt reassured. However, this morning I received an order confirmation email stating that only face-to-face delivery is allowed, and if I can’t