Question from a reader:
The thick-soled sandals named Miyako Natsuko have become a hot topic in Japan, and I ordered a pair that I was excited to see modeled. However, the sandals that arrived did not fit my feet, and when I requested a return, I received a reply via LINE. The message stated that the refund would be the amount
after deducting shipping fees and customs duties. Honestly, I am worried about the various deductions from the original purchase price and whether I will be able to recover the principal amount. Is this normal?

Legal Perspective on Returning Purchased Thick-Soled Sandals

In response to the reader’s question, today I would like to consider the legal aspects of product returns and the concerns raised. Particularly, since the thick-soled sandals from the brand Miyako Natsuko are in the spotlight, this is an interesting case. Now, let’s get straight to the point.

Basic Rules for Returns

First, let’s confirm the basic rules regarding returns. In Japan, based on the “Act on Specified Commercial Transactions,” returns are possible under certain conditions for products purchased through mail order. Particularly, returns are often accepted if the product has an “initial defect” or if a “different product from what was ordered” is received. However, whether returns can be made for the reason of “not fitting” depends on the return policy of the store at the time of purchase. I myself have had the experience of buying shoes online that did not fit and returning them. In that case, I followed the store’s return policy and successfully received a refund, but I still felt a bit anxious. It is important to thoroughly read the return policy to avoid future troubles.

About Deductions for Shipping and Customs Duties

Now, what concerns me in the reader’s case is the point that shipping fees and customs duties will be deducted from the refund amount. This aspect is actually quite common in commercial transactions. Shipping fees and customs duties are often included in the costs that the seller must bear when processing a return. Generally, domestic stores often cover the shipping fees for returns, but when purchasing from overseas, customs duties may apply. In international transactions, customs duties can become an unexpected expense for consumers, so caution is necessary. I also remember being surprised by unexpected customs duties when I ordered shoes from abroad in the past. The product I thought I had bought “cheaply” ended up costing me more than I anticipated. Due to these circumstances, the final payment amount often turns out to be higher than expected.

Psychological Impact

Anxiety regarding returns is not just a financial issue. It can also be a significant source of psychological stress. Especially when the product one was looking forward to does not meet expectations, the feeling of disappointment can be immense. The psychological burden of moving from the joy of receiving the product to initiating the return process is immeasurable. I too have felt disappointed when a book I was excited about arrived and was different from what I had imagined. After that, I considered returning it, but I spent time agonizing over whether I should really let it go. Such indecision can be a significant source of stress for consumers.

Legal Advice

The reader is worried that they may not be able to recover the principal amount, but if there is a solid refund policy in place, this is often not a problem. Particularly, if the reason for the return is “size issue,” refunds of the principal amount are generally recognized from a consumer protection perspective. However, if the product has any form of “damage” or is deemed used, it may become difficult to receive a full refund. It is important to check the specific policies of the store from which the product was purchased regarding this point. Additionally, while communicating via LINE may feel a bit unsettling, many companies have recently begun using social media to interact with customers. To determine whether they are providing proper support, it is also important to refer to past reviews and ratings.

Conclusion

Anxiety about returns is something everyone experiences when making a purchase. The higher the popularity of the product, the greater the expectations tend to be. Regarding the deductions for shipping and customs duties, this is generally a common occurrence, but in cases of legitimate returns, there is a high likelihood that the principal amount will be refunded. If you still have lingering concerns, it may be a good idea to contact the store directly. Receiving a clear explanation should provide a sense of reassurance. Above all, I hope you prioritize your feelings. Shopping should be enjoyable, so let’s find ways to minimize stress. I also hope to continue making good purchases in the future.