Question from a reader:
I want to stop facial contouring treatments. What should I do? I started my current facial contouring treatments in March of this year and have undergone about five sessions. My doctor says I’m improving, but I don’t feel any changes myself. It’s becoming painful to check my reflection in the mirror after the treatments. The doctor is
a nice person, but I recently learned that facial contouring may not be effective, and I no longer want to continue. Last week, I completed my fifth session and paid for the next course with my card. Since I don’t expect any changes, I told them I want to end it after the next course, but I have a reservation for the initial treatment today, and I understand that I will incur a cancellation fee. However, is it possible to get a refund for the four sessions that I haven’t received? I’m worried that since I paid by card at the store, I might need to go there for the refund. Honestly, I don’t want to go to the store anymore. I have the receipt with me. How should I communicate this over the phone? I would appreciate any advice.
Introduction
I want to first empathize with your feelings regarding your question about facial contouring. The expectations for beauty treatments are high, yet it is often the case that their effects are not felt. Particularly when the results of ongoing treatments are disappointing, it can lead to significant psychological stress. Furthermore, when legal issues regarding contracts and refunds come into play, the situation becomes even more complicated. In this response, I will analyze the legal, psychological, and ethical aspects of wanting to stop facial contouring and consider how to address this situation.
Legal Background
The first important point is the possibility of a refund based on contract law. When receiving treatments, it is common to sign terms of service or contracts that include cancellation policies and refund regulations. As treatments progress, it may become more difficult to obtain a refund, but you often have the right to request a refund for the sessions that have not been performed. For example, under the Consumer Contract Act, consumer rights are protected against misleading advertisements or explanations. If you were told before receiving treatment that “it will definitely be effective,” that could serve as a basis for requesting a refund. Therefore, when you call the store, it is important to clearly communicate your position by citing specific examples.
How to Communicate During the Call
When contacting the store by phone, I recommend keeping the following points in mind: 1. Explain your situation Start by explaining which treatments you have received and how many sessions you have undergone. It is important to say something specific like, “I have undergone five sessions, but I haven’t felt any effects.” 2. Clearly state your reason for wanting a refund Clearly communicate, “I would like a refund for the four sessions that have not been performed. The reason is that I have not felt any effects and do not wish to continue with future treatments.” 3. Show understanding regarding the cancellation fee Express your understanding about the cancellation of the initial treatment and indicate that you would like to request a refund for the sessions that have not been performed instead. 4. Mention your receipt and contract Inform them that you have the receipt and contract and ask if they can handle the situation based on that. With these points in mind, it is important to proceed calmly in your conversation. Remember to listen carefully to what the other person has to say without becoming emotional.
Psychological Aspects
Experiences related to facial contouring are not just about beauty treatments; they also have significant psychological impacts. When expectations for beauty are not met, it can affect self-esteem and self-worth. Feeling that treatments are not effective can amplify anxiety regarding one’s self-image. Women, in particular, are sensitive to social pressures and beauty standards, making them more susceptible to these influences. Psychologically, there is a concept known as “self-fulfilling prophecy,” where a lack of expected results tends to lower self-evaluation. Considering this, deciding to stop treatments can be an important step in protecting oneself. Moreover, the stress and anxiety felt during treatments often stem from high expectations regarding their effectiveness. Therefore, the decision to stop treatments can be viewed as a prioritization of one’s mental health.
Ethical Considerations
The beauty industry has an ethical responsibility to be honest with customers. If the store engages in advertising or explanations that create excessive expectations, it can be considered ethically problematic. In such situations, consumers need to assert their rights. For instance, if a beauty clinic advertises that “you will definitely achieve a smaller face with ten treatments,” and this is often not achieved, consumers may feel they have not been given sufficient information. In such cases, consumers have a legitimate reason to file complaints or request refunds.
Industry Regulations and Rules
While there are certain regulations in the Japanese beauty industry, laws regarding beauty treatments are still developing. In particular, there are often no clear standards for facial contouring or cosmetic surgery. Therefore, the environment is prone to legal troubles. The Consumer Affairs Agency and related organizations have established standards for the transparency of advertising and contracts. By understanding how these organizations regulate the industry, you can gain information to protect your rights.
Practical Advice
If you are considering stopping facial contouring, I recommend taking the following steps: 1. Review your contract Recheck the contract period and refund policy to investigate the possibility of a refund for the sessions that have not been performed. 2. Contact the store As mentioned earlier, calmly explain your situation and request a refund. 3. Consult the Consumer Center if necessary If the store’s response is unsatisfactory, consulting the Consumer Center for advice is also an option. 4. Consider psychological care If you feel your self-esteem is low, you should consider seeking counseling. Gaining psychological support can provide you with a new perspective.
Conclusion
Deciding to stop facial contouring is an important step in valuing your own mind and body. It is necessary to thoroughly consider the legal aspects, psychological impacts, and ethical viewpoints while asserting your rights. Lastly, I sincerely hope that you can make choices that prioritize your well-being. By sharing such experiences, you can support others who may be facing similar concerns. I would love to hear your opinions and experiences as well.
