Question from a reader:
After purchasing a product from a Flick market store, I found out it was a fraudulent site. I paid with PayPay, and I am very anxious about the possibility of becoming a victim of identity theft or similar issues in the future. What should I do?
Legal Perspectives and Practical Measures Regarding Fraudulent Sites
In recent years, the
proliferation of the internet has led to an increase in various fraudulent sites. It is natural to feel anxious after making a purchase from a fake site like Flick market, especially with growing concerns about the leakage of personal and financial information. This article will explain the legal perspectives regarding fraudulent sites, practical measures, and how you can feel secure through various examples.
Definition of Fraudulent Sites and Their Risks
A fraudulent site is a website that pretends to engage in legitimate commercial transactions but is actually designed to deceive customers into providing money or information without selling any products. These sites often have designs and promotions that resemble legitimate sites, making it difficult for users to discern the truth. The risks faced by users of fraudulent sites are as follows:
Financial Loss
If a product purchased from a fake site is not delivered, the amount paid may not be refunded. This is particularly true if you used a credit card or digital wallet, as obtaining a refund can be challenging.
Leakage of Personal Information
Personal information registered on a fraudulent site (such as name, address, phone number, email address, etc.) may be misused. There is a particular risk that this information could be used for other fraudulent activities.
Identity Theft
If personal information is leaked, there is a risk that fraudsters could use that information for identity theft. Examples include bank account takeover and unauthorized use of credit cards.
Legal Rights and Remedies
If you have been involved with a fraudulent site, victims have several legal rights and remedies. Particularly important are the rights under consumer protection laws and the Act on Specified Commercial Transactions.
Consumer Protection Law
Japan’s Consumer Protection Law aims to protect consumers from unfair transactions. If a purchase from a fraudulent site is deemed an unfair transaction, consumers have the right to cancel the contract or seek damages. Specifically, the following measures may be considered: – Cancellation of the transaction (contract termination) – Request for a refund – Claim for damages
Act on Specified Commercial Transactions
Under the Act on Specified Commercial Transactions, businesses are obligated to provide specific information to consumers. If a fraudulent site violates this law, consumers can take legal action based on that information.
Specific Measures and Guidelines for Action
Here are specific measures to take if you encounter a fraudulent site.
1. Change Your Password Immediately
If the password used to register on the fraudulent site is also used on other sites, it is crucial to change those passwords promptly. Prioritize changing passwords for financial institutions and major online services.
2. Contact Your Bank or Card Company
If you are using PayPay, it is important to contact PayPay customer support immediately and explain the situation. Additionally, if you made a payment with a credit card, report the possibility of unauthorized use to your card company. In some cases, you may be able to temporarily suspend the use of your card.
3. Change Personal Information
If the personal information registered on the fraudulent site can be changed, it is advisable to alter it to fictitious information. If changes cannot be made, be sure to review the security of your personal information on other sites and consider creating new accounts if necessary.
4. Be Cautious of Spam Emails
The likelihood of receiving emails from the fraudulent site increases. Be especially careful not to open emails from unknown sources or those containing suspicious links. Utilizing spam filters to process these emails as spam is effective.
5. Do Not Accept Suspicious Packages
If you receive a cash-on-delivery package that you did not expect, do not accept it. This is especially important if you have been involved with a fraudulent site; carefully check any packages.
6. Monitor and Record
For the next few months, closely monitor your credit card statements and account activity. If unauthorized use is detected, contact the relevant authorities immediately and take appropriate action.
7. Utilize Consultation Services
It is also important to use consultation services regarding fraud, such as the National Consumer Affairs Center or consumer hotlines. Receiving expert advice can help you take more effective measures.
Conclusion
When encountering a fraudulent site, it is essential to act calmly. By understanding your legal rights and taking appropriate measures, you can minimize the damage. Furthermore, in future online shopping, it is necessary to choose sites more carefully. Specifically, checking reviews and reputation, as well as verifying the presence of SSL certificates, is crucial. To enjoy safe online shopping, it is important to maintain a sense of self-defense.
