Question from a reader:
I would like to ask about Purely Skin. I purchased it once, but a second product was sent to me without my consent. I refused to accept it and returned it, but I continue to receive bills via Vamos payment, and I have received the payment slip multiple times. Even though I informed them by email that
I returned it, I received a final warning email. How should I handle this?

Troubles with Purely Skin and How to Address Them

Hello, readers. Today, I want to talk about troubles related to Purely Skin. This is a story I recently heard from a friend. He purchased the product only once, yet a second product was sent to him without his consent, and he even received a bill. Honestly, this is surprising. In such cases, how should one respond?

Overview of the Actual Problem

Initially, he seemed to like the product and made a purchase. However, without any notification, a second shipment was made. There could be several reasons for this. For instance, he might have accidentally signed up for an auto-renewal contract, or it could be a mistake on the company’s part. In any case, he decided to refuse the delivery and return it. What’s important here is that despite refusing the delivery, the billing continues. From a legal perspective, this could indicate a problem under the Consumer Contract Act.

Consumer Contract Act and Its Application

The Consumer Contract Act is a law concerning contracts between consumers and businesses. This law exists to prevent consumers from suffering disadvantages. Specifically, businesses have an obligation to provide clear information to consumers. Additionally, consumers have the right to receive explanations in a manner they can understand when a contract is established. In his case, the fact that a second product was sent violates the Consumer Contract Act, as he did not agree to that contract. In such situations, he can assert his rights as a consumer.

What to Do Next

Now, let’s consider how he should deal with this situation. First, he needs to formally file a complaint with the company. Specifically, I recommend following these steps: 1. Gather evidence: It is important to keep all related documents, such as records of the refusal of delivery, proof of return, and bills. These will serve as crucial evidence in future negotiations or legal actions. 2. Contact the company: He should first reach out to the company’s customer support. At this time, he should present evidence of his refusal and return while requesting the cancellation of the bill. Communication via email, phone, or in writing can be effective. 3. Consult a consumer center: If negotiations with the company become difficult, I recommend consulting a consumer center. He can receive advice from experts and may request mediation if necessary. 4. Consider legal action: If the company continues to pursue the bill, it may be necessary to consider legal action. This is a last resort, but consulting a lawyer can help protect his rights.

Mindset and Practical Measures

When faced with such troubles, it’s natural to feel anxious. Especially when receiving bills repeatedly, one might wonder, “Do I really have to pay this?” However, it’s crucial to respond calmly. It is necessary to take action to protect one’s rights without becoming emotional. I have had similar experiences in the past. Honestly, I was filled with anxiety and urgency at that time. However, by gathering evidence and consulting experts, I was able to find a resolution. I hope he can also approach this situation with the same calmness.

In Conclusion

In conclusion, the issue with Purely Skin presents an opportunity to assert rights under the Consumer Contract Act. It is important to follow the appropriate procedures and clarify one’s position. I encourage all readers who face similar troubles not to struggle alone and to seek help from experts. Such experiences can happen to others as well. That’s why I believe it’s essential to share information and support each other. I also want to delve deeper into these issues from legal and psychological perspectives in the future.