Question from a reader:
I accidentally placed an order using coins on Aliexpress. I immediately requested a refund, and 585 yen was refunded, but for some reason, 1125 yen was also deducted. Since the product was refunded, it shouldn’t have been sent, so I think it’s strange that 1125 yen was deducted. In this case, can I get a refund? Or
do I have no choice but to give up?

Considering Mistaken Orders and Refund Issues on Aliexpress

Recently, I had the opportunity to empathize with a reader’s question. This question is about the convenience of online shopping and the risks that come with it. They accidentally placed an order on Aliexpress and requested a refund, but for some reason, a different amount was deducted. Isn’t this a problem that many people face in their daily lives? I personally have had similar experiences, so I feel a connection to it.

Understanding the Situation

First, let’s clarify the reader’s situation. The product they mistakenly ordered was refunded, and 585 yen was returned. However, they mention that 1125 yen was deducted. Normally, when a product is returned, the payment should be refunded. This raises a question: “Why is the mistakenly deducted amount still remaining?” There are several possibilities for this. For example, it could be a system error, an issue with the process, or a mix-up with another order.

Consumer Rights Regarding Refunds

Now, what are the consumer rights in such situations? Basically, in online shopping, the “cooling-off system” does not apply, so returns and refunds after purchase must follow the store’s policy. However, on international platforms like Aliexpress, the laws of various countries come into play, making it a bit complicated. Under Japan’s Consumer Contract Act, you can cancel the contract before the product arrives, but for amounts that have already been deducted, the store’s response is necessary. In short, consumers can assert their rights.

How to Get a Refund?

So, what specific approach should be taken? First, it is important to contact customer support. Aliexpress has customer support available. Here are some key points to keep in mind when reaching out: 1. Prepare your order number and detailed information When requesting a refund, have your order number, deduction details, and proof of the refunded 585 yen ready. Having this information will help them respond quickly. 2. Calmly explain the situation It’s understandable to feel emotional, but calmly explaining the situation is more effective. Ask for a specific explanation, such as, “Why was this amount deducted?” 3. Check the platform’s terms Aliexpress has guidelines and policies regarding refunds. By reviewing these in advance, you can strengthen your argument. 4. If necessary, take official action If customer support does not provide a satisfactory response, you should consider taking formal action through the platform. For example, if you are using a payment service like PayPal, filing a claim there could be an option.

No Need to Give Up

Now, after hearing this explanation, some may wonder, “Is there a possibility of getting a refund?” To conclude, there is no need to give up. The law exists to protect consumers. Especially in online transactions, various laws apply, allowing you to assert your rights. I myself have faced troubles with online purchases in the past. Initially, I was filled with anxiety and confusion, but by responding calmly and continuing to communicate with customer support, I was able to successfully receive a refund. What I can say from this experience is that it is important to take action without giving up.

In Conclusion

Mistaken orders and refund issues on Aliexpress can happen to anyone. Particularly in today’s world, where online shopping is becoming more common, such troubles are increasing. That is why it is important for each individual to understand and assert their rights. If you find yourself in a similar situation, I encourage you to start by calmly organizing the situation and gathering the necessary information. Then, contact customer support and seek appropriate assistance. I hope you take action to protect your rights.