Question from a reader:
I took two costume outfits to a local leather workshop for repairs, asking them to sew on patches and reattach buttons. The shop mainly focuses on leather product repairs, but they agreed to take on my request, so I left them with the two outfits and the patches. Usually, the shop provides an estimate, but this time
they said, “There are a lot of patches, so we won’t know the estimate until we try.” I decided to go ahead with it anyway. Four months later, I was contacted to pick them up and was told that the total was 40,000 yen for both outfits due to the labor and time involved. Honestly, I think 40,000 yen is way too high for simply bringing in clothes and asking, “Please attach this.” There were only about five patches for the two outfits, which isn’t a lot. If they refuse to negotiate the amount and don’t return the clothes, what should I do? Also, I would appreciate your insights on any shortcomings on my part or the other party’s part regarding this matter.

Price Dispute at the Leather Workshop: Legal Perspectives and Psychological Considerations

Recently, I received a question from a reader. They requested repairs for costume outfits at a local leather workshop and were charged an unexpectedly high amount. Specifically, they were quoted 40,000 yen for two outfits. The requested work involved sewing on patches and reattaching buttons, which shouldn’t be particularly complicated, so they are wondering why it became so expensive. Through this case, I would like to explore both the legal aspects and psychological dimensions.

The Importance of Request Details and Estimates

First, let’s reflect on this case. The reason an estimate was not provided when the reader made their request was that “there are a lot of patches.” However, the requester clearly communicated the specific details of their request. At this point, there is an asymmetry of information between the requester and the service provider. The service provider’s statement of “I don’t know” likely reflects a desire to avoid risk. Legally, the failure of the service provider to provide a reasonable estimate for the requested work could lead to contractual deficiencies. According to civil law, contracts are based on mutual agreement, and since the requester presented specific details, the service provider has an obligation to provide a reasonable estimate in response.

Strategies for Dealing with High Charges

Now, when faced with a charge of 40,000 yen, how should one respond? Here are some approaches to consider.

1. Discuss Calmly

First and foremost, it is important to discuss the matter calmly with the service provider. If emotions run high, the conversation may not progress. Specifically, it would be beneficial to research the typical costs for the requested work and approach the discussion with evidence. For example, showing how much similar work costs at other shops may prompt the service provider to reconsider.

2. Request Written Confirmation

If discussions do not go well, it may be worth requesting written confirmation. Ask them to clarify “what work was done for this amount” based on the invoice. Since the service provider will be required to provide a clear explanation, this may lead to a more reasonable amount.

3. Consult the Consumer Center

If the issue remains unresolved, consulting the Consumer Center as a last resort is also an option. The Consumer Center is an organization that protects consumer rights and can provide legal advice. You can explain the details of the trouble and seek guidance on how to proceed.

Consideration of Shortcomings

Here, let’s also consider the shortcomings of both the requester and the service provider. One shortcoming on the requester’s part is not obtaining an estimate beforehand. When the service provider said, “I don’t know,” the requester accepted this without further inquiry, which could be seen as a lack of caution. On the other hand, the service provider’s shortcoming lies in the lack of transparency towards the requester. It is unfair to issue a charge without explaining why that amount was determined.

Psychological Aspects

This dispute also cannot ignore the psychological aspects. The requester harbors dissatisfaction and fear regarding the amount they are being asked to pay. The feeling of “this is too expensive” is particularly heavy psychologically. Conversely, the service provider may feel that their skills and time are undervalued. Understanding that these emotional discrepancies are at the root of the conflict is crucial.

Conclusion

The trouble with high charges at the leather workshop involves various factors from both legal and psychological perspectives. The requester calmly addressing the situation and facilitating communication with the service provider will be the first step toward resolution. By protecting one’s rights while also considering the other party’s position and emotions, it is hoped that a better outcome can be achieved. When faced with any kind of trouble, it is essential to remain composed and not be swayed by emotions. Ultimately, finding a mutually agreeable solution is what matters most, regardless of the situation.